State Farm® Insurance Agent Jerry Mora

"They are very helpful people And very respectful"

"I absolutely want to recommend Jerry Mora's office and his team at State Farm! Look no further!! They are absolutely amazing and really do care about getting each customer the best price / value for what they are paying for. Customer service is also great at this location! Just to give you all reading this a little more info, I made the switch to State Farm a few years ago after dealing with the headache inducing- cheap car insurances because we thought that was the best option at the time. Finally after years of my mom telling me to try State Farm (She's been a customer and signed up thru Jerry Mora for over 28 years+) we decided what else was there to lose and just go ahead and apply! Within a day we were connected and secured an affordable rate & good plan coverage! Juan is also an incredible member of Jerry's team who goes above and truly beyond if you have any requests or questions about your policy! He is truly a wonderful individual and I'm glad when I'm not able to figure something out, I've called and got him on the line with no issues!! His whole office is great at communication via email / text / phone (local office #) which is quite rare to encounter these days! So my experience has been 10 of of 10 and I know that if there ever comes a time where I need to use the insurance, State Farm- Jerry's Mora's location has got us covered! Thank you Jerry, Juan, and Barbara!"

"Mr Santillán was very helpful in answering all my questions he was polite and very professional I was going to insured one automobile but ended up insuring all three of my vehicles in my household thank you"

"I have been a State Farm customer since 2020 and have consistently made my policy payments for both of my vehicles before their due dates. Until recently, I had a very positive experience with your company.

However, I was extremely disappointed to receive a notice of non-renewal. When I called for clarification, I was told this decision was based on a driver listed on my policy who had multiple claims.

I immediately explained that this driver should never have remained on my policy. This individual has their own active policy with GEICO, and I had requested their removal from my State Farm policy a long time ago. I followed up multiple times and was informed by your office that I did not need to worry because a note had been placed on my policy documenting my request for removal. Despite this, the driver was never formally removed, and I am now facing serious consequences due to this oversight.

In addition to this issue, your office recently posted a $106 outstanding balance on my account, even though my policy was paid in full. When I contacted the office again, I was told this was an error and that it would be removed within 24 to 48 hours. It has now been over a week, and the incorrect balance is still showing as outstanding on my account.

These ongoing errors and lack of proper follow-through have caused unnecessary stress and inconvenience. I believe it is unfair for me to be penalized for mistakes that resulted from the office’s failure to properly update my policy and billing records.

I respectfully request that this matter be reviewed promptly, the incorrect balance be removed, and my non-renewal decision be reconsidered based on the full and accurate history of my account."

"Juan Santillan made me an offer I couldn’t refuse. I made the switch from all state to State Farm and I couldn’t be happier because I’ve never had an agent so invested in the wellness of my insurance. Mr. Santillan is also so patient with my children who are screaming in the middle of our phone calls. I tend to feel embarrassed with customer service reps or other companies about this but not with Mr. Santillan, he makes sure I know that it’s ok that my kids are just being kids. I have a great agent and I will be letting all my family and friends know of my experience at State Farm with Mr. Santillan. 🙌🏼"

"I was getting home insurance on a house that I was buying and Juan from the office was able to help me quickly and efficiently."

"Juan was great! Big help and even helped me save more than I expected! Thanks again😁"

"Juan was a great help in helping me choose an auto insurance plan. He explained everything well and I felt like he did everything to help me save money but still get a great plan."

"We have used State Farm for years now and Juan did a great job helping us get our new home owners insurance! There was a part we were unsure about and he looked into it and helped us save! We appreciate y’all! Also, I use them for my business insurance and Barbara is always so helpful when I need things done from time to time! Highly recommend!"

"Only ask how much was for a full coverage insurance but it wasnt my price range"

"Amazing staff, made shopping for insurance very simple. Juan Santillan walked me through everything and made sure I understood what was included in my policy. State farm offered me a monthly payment much lower than progressive. I highly recommend their services."

"Juan Santillan of Jerry Mora's State Farm Insurance office assisted me in finding auto insurance at a reasonable rate. Mr. Santillan was courteous, knowledgeable, and thorough. He explained the coverage, policies and costs so that I could select the appropriate coverage. I would recommend Jerry Mora's company. Ask for Mr. Santillan."

"Juan was very detailed in his quotes and very easy to communicate with. Unfortunately the cost were to high.
I look forward in talking to him in six months to see if there are any changes.

John Salazar"

"I would like to thank Mr. Juan Santillan for taking time to explain and answer all my questions. He was very professional and very courteous"

"Very helpful. No pressure tactics, just offering a helping hand."

"We've had a good experience with this company. Mr Juan has helped us and is very helpful, with any questions or problems we have. And he responds quickly. We are happy with this decision."

"Love this office, always treating me like family and always helping me out when needed. Love this office 100% recommend 👌 Juan is always amazing! Great customer service!"

"Incredible customer service. I worked specifically with Juan and he was kind, patient, and got everything resolved very quickly. And as a first time renter they made the process very easy."

"Awesome people, good rates, will help you in any way they can.."

"Barbara did her due diligence and came in less than other agencies. Extremely patient and lots of help"

"Jerry and his team really take the time to listen to you and help to the best of their abilities! I thank them endlessly for their wonderful customer service!"

"Great Agent with a helpful and knowledgeable staff. Jerry Mora also gives back to the community so that’s a big thumbs up"

"Have nothing but nice things to say about these guys, really. Went out of their way to save me money multiple times, were flexible about changes I had to make to the policy, and have always been great about communication. Jeanette in particular is an angel among men.

My family has always been State Farm customers, and I intend to continue that tradition down as long as they keep having great staff like this!"

"The office staff are always very helpful and make every effort to serve their clients. Mrs. Jeannette Ramirez has always been extremely helpful and very knowledgeable. I especially enjoy the decor of the office."

"Excellent costumer service from the first moment that you enter to the office. Thank you Juan Santillan for the help provided"